Privacy Policy

Effective Date: January 1, 2026 • Last Revised: February 2026

Reeliocompss Global Travel Logistics Ltd ("Reeliocompss", "we", "our", or "us") is dedicated to safeguarding your personal data and ensuring full transparency regarding how information is collected, processed, stored, and utilized when you interact with reeliocompss.com (the "Service").

1. Legal Basis & Compliance Framework

We operate strictly under the General Data Protection Regulation (Regulation (EU) 2016/679 - GDPR), the UK Data Protection Act 2018, and California Consumer Privacy Act (CCPA). For European Union and UK residents, Reeliocompss acts as the Data Controller with respect to all identifying information submitted directly to our platform.

2. Information We Collect

We collect information in three specific ways:

Directly Provided Data: When submitting an itinerary request or contact inquiry, you provide your name, email address, telephone number, target travel dates, desired European transit corridors, and party size.
Automated Route Calculation Telemetry: When interacting with our route maps or Eurail Pass Calculator, our servers record session preferences such as selected destinations, country filters, and pass comparisons.
Technical & Log Data: Standard server logs capture your IP address, browser type, operating system, referring URL, timestamp of requests, and anonymized diagnostic data.

3. How Your Information Is Processed

We process your personal information exclusively for lawful operational purposes, including:

Generating customized multi-country itinerary blueprints and rail schedule recommendations.
Responding to bespoke travel planning inquiries and customer support requests.
Maintaining platform performance, server security, and anti-fraud monitoring.
Analyzing aggregated transit routing popularity to enhance future published guides.

4. Data Retention & International Transfers

Your data is retained only for as long as necessary to fulfill the operational purposes described in this policy. Inquiry communications are retained for 24 months before being permanently purged. All servers utilized are located within the European Economic Area (EEA) and the United Kingdom, utilizing AES-256 encrypted storage standards.

5. Your Rights Under GDPR and CCPA

You maintain fundamental statutory rights regarding your personal data:

Right to Access: Request a complete copy of all personal records we hold concerning your identity.
Right to Rectification: Require prompt correction of inaccurate or incomplete records.
Right to Erasure ("Right to be Forgotten"): Demand permanent deletion of your data from our active databases.
Right to Data Portability: Receive your data in a structured, machine-readable JSON or CSV format.
Right to Object: Object to processing based on legitimate interests at any time.

6. Third-Party Service Providers

We do not sell, rent, or trade your personal data to commercial third parties. We engage carefully audited technical processors solely for hosting infrastructure, DNS routing, and email transmission. All processors are bound by strict Data Processing Agreements (DPAs).

7. Data Protection Officer (DPO) Contact

For inquiries, data access requests, or to exercise statutory privacy rights, contact our Data Protection Officer at:

Reeliocompss Data Privacy Department
Attn: Data Protection Officer
44 Pall Mall, St. James's, London SW1Y 5JG, United Kingdom
Email: [email protected]